Outsourced Customer Service & Proactive Customer Care

We act as your dedicated customer support operator, managing 1-to-1 assistance and proactive case follow-up to resolve inquiries and close the loop.

• Contact Our Team
• Service Terms

We manage support-related interactions with a focus on case resolution and customer satisfaction.

What We Do

HD Client Services is a third-party customer service operator. We help organizations manage direct, one-to-one support interactions—from responding to initial inquiries to performing proactive follow-ups on stalled customer processes. We handle the operational work of caring for your customers so you can focus on your core business.

Professional Care Operations

Our operations are strictly limited to 1-to-1 customer support and proactive care. We do not provide marketing, outreach, or broadcast services. Every interaction is human-managed and triggered by a specific customer need or service milestone.

• Privacy Policy

Contact Us

Message and data rates may apply. Message frequency varies. Text STOP to cancel, HELP for help.

Terms of Service

1. Introduction
These Terms of Service (“Terms”) govern your access to and use of the website and customer care operations provided by HD Client Services (“we,” “us,” or “our”). HD Client Services is an outsourced provider of Customer Service and Proactive Customer Care. By using our website or engaging our Services, you agree to these Terms.2. Services Overview
HD Client Services operates as a third-party customer support team. Our services include managing support inquiries, performing proactive case follow-ups, and providing 1-to-1 assistance to help customers resolve specific service issues or complete pending actions. We use various communication tools purely as a medium to deliver customer care.3. Support-Related Communications
When you provide a phone number or contact us for assistance, you agree to receive support-related messages from HD Client Services. These interactions are strictly for case resolution, updates, and assistance.Message & Data Rates: Message and data rates may apply for support interactions sent to you and from you.
Frequency: Support frequency varies based on the status of your inquiry or the complexity of the support case.
Opt-Out: You can terminate support-related messaging at any time by texting "STOP" to the number providing the assistance. We will send a confirmation that the support thread for that case has been closed.
Help: For direct assistance with our support process, reply "HELP" or email [email protected].
4. Prohibited Use
You may not use our support channels for marketing, mass communication, or any activity that violates applicable laws or carrier requirements. We do not participate in, or allow, the use of our care operations for unsolicited outreach or promotional campaigns.5. Case Management & Consent
We operate on a consent-based support model. We only act upon cases where a customer has an existing relationship or has indicated a need for assistance. We maintain records of these interactions to ensure quality of care and historical resolution data.6. Respectful Interaction
Our operators are trained to provide professional, 1-to-1 assistance. We expect all interactions to be respectful and focused on resolving the support issue at hand.7. Data & Privacy
Our Privacy Policy details how we handle information related to support inquiries. We treat all customer care data with strict confidentiality. View our Privacy Policy at https://hdclientservices.us/privacy.8. Disclaimers
Our customer care services are provided on an “as is” and “as available” basis. We strive for high resolution rates but do not guarantee specific outcomes for every support case.9. Limitation of Liability
To the maximum extent permitted by law, HD Client Services will not be liable for any indirect or consequential damages arising from our customer support operations or the use of our website.10. Changes to These Terms
We may update these Terms to reflect changes in our support processes. Updates will be posted on this page with a revised “Last updated” date.11. Contact
For questions regarding our care operations or these Terms, contact our lead support desk at [email protected].

Privacy Policy

1. Overview
This Privacy Policy describes how HD Client Services (“we,” “us,” “our”), acting as a third-party customer service operator, collects, uses, and protects personal information in connection with our support operations and website.2. Information We Handle
In our role as providing outsourced customer support, we may handle information you provide directly, such as name, email address, phone number, and the specific details of your support inquiry or care case.We also collect limited technical data (e.g., browser type, site activity) for the purpose of ensuring our support portal remains reliable and secure.3. How Information is Used
We use information exclusively to:Provide 1-to-1 customer support and assistance
Conduct proactive case follow-ups to resolve user issues
Maintain historical records of support interactions for quality assurance
Ensure the security and reliability of our care operations
4. Support Data Minimization
We adhere to strict data minimization principles, only accessing or retaining the specific data required to resolve a customer support case or provide proactive care.5. Data Confidentiality
We do not sell personal data. As a customer care provider, we treat your support information with the highest degree of confidentiality. Information may be shared with trusted service providers who help us manage our support ticketing and operation systems, but only under strict contractual protections.6. SMS & Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.7. Security of Care Operations
We implement professional-grade technical and organizational measures to safeguard customer support data. Our focus is on maintaining a secure environment for 1-to-1 assistance.8. Retention of Case Data
We retain support interaction records only for as long as necessary to ensure a resolution is reached and to comply with operational accountability standards.9. Your Rights
You may request information about how your support data is handled or request its deletion by contacting our operations desk at [email protected].10. Policy Updates
We may update this policy to reflect changes in our customer care procedures. Ongoing updates will be reflected on this page with an updated date.11. Contact
Inquiries regarding your privacy during support interactions can be directed to [email protected].